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13
Day 5 – register training, finally
Given the level of organization I have experienced thus far at the URL, it is hardly surprising that when I showed up this morning for my register training (a few minutes late, I admit) I was not expected, and there really wasn’t anyone there to help.
A very nice gentleman pointed me in the direction of the training room, indicated the CDs, and said I could use any computer. Then he disappeared. And I didn’t see him or any other HR person again.
So I started. It’s a self-directed, interactive course with video segments, guided practice at a training register, and multiple choice and matching questions. The test at the end is a series of policy and procedure questions based on a video customer, including a few transactions. My favorite question is below.
What should you do when the prompt “Insert the check into the printer” appears?
a. Insert the check into the printer and press “Enter.”
b. Place the check in the cash drawer.
c. Ask the customer for another form of ID.
Really.